Demco
Manufacturing, Agriculture
March 2020 - Ongoing
USA
🇺🇸Overview
Demco is a big equipment manufacturer in the US. It produces agricultural equipment, semi trailers, trailer components and RV towing products.
Go Wombat built a CRM system that improved the communication between the main company, dealers, and customers. The company already had an ERP system they used for internal business processes, but they had not adopted it for the interaction between dealers and customers.
Services Provided for This Case
Challenge
Demco company sells its products via its dealer network. Most of the products are custom equipment created according to customers' requests. Demco was using outdated ERP software for communications with dealers. As a result, it was always a challenge with evaluating a product configuration, as it took a lot of time to find item for item prices for both the manufacturer and the dealer. Furthermore, there was an absence of an automatic system for handling warranty service requests, digital library of manuals, or technical documentation.
Solution
Create a platform for Demco and dealers as a web application deployed in cloud services. Create a separated web application for the end customers to review their orders and warranty status. Integrate a new CRM platform with the existing ERP system. To implement this project, the developers chose such technology stack: Python(Django) and Javascript(ReactJS). It allowed us to implement various groups of users and provide them with different access levels. In addition, our team used AWS cloud services to expedite the processing of a large number of dealer inquiries.
Technology stack
Backend:
Frontend:
Other:
Result
We created a fast and stable CRM platform that connected Demco departments with dealers’ network and end customers. CRM system is a web application deployed in AWS services.
Currently, the system allows for detailed assessment of equipment configuration with an item list and prices in less than a minute. It gives a chance for dealers to be more flexible for clients and provide product estimations only for currently available items. In addition, Demco’s dealers can submit products for exchange or refund (also view the application status) through their account.
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