Demco

Industry: Manufacturing & Logistics

Duration: March 2020 - Ongoing

Location:United Statesicon-flag

Demco

Overview

Demco is a big equipment manufacturer in the US. It produces agricultural equipment, semi trailers, trailer components and RV towing products.

Go Wombat built a CRM system that improved the communication between the main company, dealers, and customers. The company already had an ERP system they used for internal business processes, but they had not adopted it for the interaction between dealers and customers.

Demco
Demco

Services Provided for This Case

Design
Web development
QA manual / QA automation
Project Management
Design
Web development

Challenge

Demco company sells its products via its dealer network. Most of the products are custom equipment created according to customers' requests. Demco was using outdated ERP software for communications with dealers. As a result, it was always a challenge with evaluating a product configuration, as it took a lot of time to find item for item prices for both the manufacturer and the dealer. Furthermore, there was an absence of an automatic system for handling warranty service requests, digital library of manuals, or technical documentation.

challenge
solution

Solution

Create a platform for Demco and dealers as a web application deployed in cloud services. Create a separated web application for the end customers to review their orders and warranty status. Integrate a new CRM platform with the existing ERP system. To implement this project, the developers chose such technology stack: Python(Django) and Javascript(ReactJS). It allowed us to implement various groups of users and provide them with different access levels. In addition, our team used AWS cloud services to expedite the processing of a large number of dealer inquiries.

Technology stack

Go Wombat specializes in Python/Django. We use this technology stack because it allows us to build scalable projects within a short time.

Backend

The backbone of many web applications. Handles business logic on the server side, users, permissions, data access, and much more.

Frontend

It is used for building user interfaces based on UI components. It is widely used by a huge community of developers, so it has a lot of different tools to make a smooth UI.

Database

Data is the core of many applications. The database holds all the data in a structured way. Data access libraries (ORM, usually) allow applications to read and modify data securely and reliably.

Front-end:

Back-end :

Frameworks & Libraries::

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Databases:

Cloud Services:

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Result

We created a fast and stable CRM platform that connected Demco departments with dealers’ network and end customers. CRM system is a web application deployed in AWS services.

Currently, the system allows for detailed assessment of equipment configuration with an item list and prices in less than a minute. It gives a chance for dealers to be more flexible for clients and provide product estimations only for currently available items. In addition, Demco’s dealers can submit products for exchange or refund (also view the application status) through their account.

result

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What Clients Say

Chloe Grutchfield (Co-Founder)RedBud

"What’s worked really well for us is to see Go Wombat as an extension of our team and not just as a supplier." Following through on planned development goals and deliverables, Go Wombat has become a trusted partner. Their thorough planning and ability to stick to a schedule are notable. Customers can expect a partner that integrates smoothly into existing teams and responds well to constructive feedback.

Ulrik Larsen (CDO)GlobalDataResources

"It’s working really well, and the experience for the user is seamless." Feedback summary: Internal stakeholders are extremely pleased with Go Wombat's skills, which not only led to the successful completion of the platform, but to an ongoing collaboration. The team is thoughtful, creative, and organized, and their development skills are unmatched.

Ali KhorshidiNordic AB

Frontdesk Nordic is a Telecom PBX provider in Sweden, with a total of 60 employees. Vladimir & Wombat has from the very beginning of our collaboration demonstrated a great seriousness and willingness to cooperate. Vladimir and his colleagues have helped us very much in streamlining our systems and bringing in good flows to our customers. They have worked in a good and efficient way, but above all we have been pleased with the communication between our companies and the employees. We have only strong recommendations, when it comes to Wombat and our contact Vladimir.

Lionel Lassalle (Founder & CEO)Cruncho

We have worked with GoWombat for a bit more than half a year now, hiring both the full time services of a frontend and a backend developer of theirs. The collaboration has been smooth and we have been able to develop our service further and tackle some difficult technical issues together. I would recommend working with Vladimir and his team.

Oscar Bergqvist (Back office-chef)Svensk Värdepappersservice i Stockholm AB

Efficiency, knowledge and responsiveness is what first comes to mind when I think about the Wombat Team. I had very good communication with the project manager and the developers had a great understanding of the project. The project consisted of front end development, and considering the result I will not hesitate hiring them on further various projects. I am pleased to be able to say that I can recommend the Go Wombat Team.

Robert D. Skönblad AnderssonCoop Sverige

We have been using Wombat for outsourcing parts of our development for several months now, and it's been a fully positive experience. The team works fast, they ask the right questions, come up with ideas for solutions and can work both independently and in closer collaboration.

Oleksii Tsvietnov (CTO) FF Group

Vladimir and I have been working together for 5 years already on dozens of various projects. The engineers from Go Wombat Team are experienced and dedicated, they provide decent support efforts and have the sense of efficiency. We've faced a lot of technical challenges during our cooperation on security systems, logistics and traffic management, and data analysis where Vladimir and Co. showed a strong grip over the situation and high level of expertise. I and my colleagues from R&D center like how they fuse agility, applications functionality, and new technologies implementation.

Andrew GittVPNBrains.com

I'm very happy working with Vladimir's Wombat Team. I have easy communication with my project manager and the developer we work with is very skilled. I have been working with them for a month and continue to give them more and more work. I am pleased to be able to say I can recommend them for software and website development.

Devin Venablewww.918.software

I've been working with Go Wombat for many years now and have heavily relied on them for web and database development services.  Go Wombat has been a reliable and trustworthy business partner.  Not only have they provided good technical solutions, but they've been flexible and easy to work with.  I would not hesitate to work with Vladimir and the Go Wombat team again.” 29 May 2019

Chloe Grutchfield (Co-Founder)RedBud

"What’s worked really well for us is to see Go Wombat as an extension of our team and not just as a supplier." Following through on planned development goals and deliverables, Go Wombat has become a trusted partner. Their thorough planning and ability to stick to a schedule are notable. Customers can expect a partner that integrates smoothly into existing teams and responds well to constructive feedback.

Ulrik Larsen (CDO)GlobalDataResources

"It’s working really well, and the experience for the user is seamless." Feedback summary: Internal stakeholders are extremely pleased with Go Wombat's skills, which not only led to the successful completion of the platform, but to an ongoing collaboration. The team is thoughtful, creative, and organized, and their development skills are unmatched.

Ali KhorshidiNordic AB

Frontdesk Nordic is a Telecom PBX provider in Sweden, with a total of 60 employees. Vladimir & Wombat has from the very beginning of our collaboration demonstrated a great seriousness and willingness to cooperate. Vladimir and his colleagues have helped us very much in streamlining our systems and bringing in good flows to our customers. They have worked in a good and efficient way, but above all we have been pleased with the communication between our companies and the employees. We have only strong recommendations, when it comes to Wombat and our contact Vladimir.

Lionel Lassalle (Founder & CEO)Cruncho

We have worked with GoWombat for a bit more than half a year now, hiring both the full time services of a frontend and a backend developer of theirs. The collaboration has been smooth and we have been able to develop our service further and tackle some difficult technical issues together. I would recommend working with Vladimir and his team.

Oscar Bergqvist (Back office-chef)Svensk Värdepappersservice i Stockholm AB

Efficiency, knowledge and responsiveness is what first comes to mind when I think about the Wombat Team. I had very good communication with the project manager and the developers had a great understanding of the project. The project consisted of front end development, and considering the result I will not hesitate hiring them on further various projects. I am pleased to be able to say that I can recommend the Go Wombat Team.

Robert D. Skönblad AnderssonCoop Sverige

We have been using Wombat for outsourcing parts of our development for several months now, and it's been a fully positive experience. The team works fast, they ask the right questions, come up with ideas for solutions and can work both independently and in closer collaboration.

Oleksii Tsvietnov (CTO) FF Group

Vladimir and I have been working together for 5 years already on dozens of various projects. The engineers from Go Wombat Team are experienced and dedicated, they provide decent support efforts and have the sense of efficiency. We've faced a lot of technical challenges during our cooperation on security systems, logistics and traffic management, and data analysis where Vladimir and Co. showed a strong grip over the situation and high level of expertise. I and my colleagues from R&D center like how they fuse agility, applications functionality, and new technologies implementation.

Andrew GittVPNBrains.com

I'm very happy working with Vladimir's Wombat Team. I have easy communication with my project manager and the developer we work with is very skilled. I have been working with them for a month and continue to give them more and more work. I am pleased to be able to say I can recommend them for software and website development.

Devin Venablewww.918.software

I've been working with Go Wombat for many years now and have heavily relied on them for web and database development services.  Go Wombat has been a reliable and trustworthy business partner.  Not only have they provided good technical solutions, but they've been flexible and easy to work with.  I would not hesitate to work with Vladimir and the Go Wombat team again.” 29 May 2019

Chloe Grutchfield (Co-Founder)RedBud

"What’s worked really well for us is to see Go Wombat as an extension of our team and not just as a supplier." Following through on planned development goals and deliverables, Go Wombat has become a trusted partner. Their thorough planning and ability to stick to a schedule are notable. Customers can expect a partner that integrates smoothly into existing teams and responds well to constructive feedback.

Ulrik Larsen (CDO)GlobalDataResources

"It’s working really well, and the experience for the user is seamless." Feedback summary: Internal stakeholders are extremely pleased with Go Wombat's skills, which not only led to the successful completion of the platform, but to an ongoing collaboration. The team is thoughtful, creative, and organized, and their development skills are unmatched.

Ali KhorshidiNordic AB

Frontdesk Nordic is a Telecom PBX provider in Sweden, with a total of 60 employees. Vladimir & Wombat has from the very beginning of our collaboration demonstrated a great seriousness and willingness to cooperate. Vladimir and his colleagues have helped us very much in streamlining our systems and bringing in good flows to our customers. They have worked in a good and efficient way, but above all we have been pleased with the communication between our companies and the employees. We have only strong recommendations, when it comes to Wombat and our contact Vladimir.

Lionel Lassalle (Founder & CEO)Cruncho

We have worked with GoWombat for a bit more than half a year now, hiring both the full time services of a frontend and a backend developer of theirs. The collaboration has been smooth and we have been able to develop our service further and tackle some difficult technical issues together. I would recommend working with Vladimir and his team.

Oscar Bergqvist (Back office-chef)Svensk Värdepappersservice i Stockholm AB

Efficiency, knowledge and responsiveness is what first comes to mind when I think about the Wombat Team. I had very good communication with the project manager and the developers had a great understanding of the project. The project consisted of front end development, and considering the result I will not hesitate hiring them on further various projects. I am pleased to be able to say that I can recommend the Go Wombat Team.

Robert D. Skönblad AnderssonCoop Sverige

We have been using Wombat for outsourcing parts of our development for several months now, and it's been a fully positive experience. The team works fast, they ask the right questions, come up with ideas for solutions and can work both independently and in closer collaboration.

Oleksii Tsvietnov (CTO) FF Group

Vladimir and I have been working together for 5 years already on dozens of various projects. The engineers from Go Wombat Team are experienced and dedicated, they provide decent support efforts and have the sense of efficiency. We've faced a lot of technical challenges during our cooperation on security systems, logistics and traffic management, and data analysis where Vladimir and Co. showed a strong grip over the situation and high level of expertise. I and my colleagues from R&D center like how they fuse agility, applications functionality, and new technologies implementation.

Andrew GittVPNBrains.com

I'm very happy working with Vladimir's Wombat Team. I have easy communication with my project manager and the developer we work with is very skilled. I have been working with them for a month and continue to give them more and more work. I am pleased to be able to say I can recommend them for software and website development.

Devin Venablewww.918.software

I've been working with Go Wombat for many years now and have heavily relied on them for web and database development services.  Go Wombat has been a reliable and trustworthy business partner.  Not only have they provided good technical solutions, but they've been flexible and easy to work with.  I would not hesitate to work with Vladimir and the Go Wombat team again.” 29 May 2019

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