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IT Support and Maintenance Services

Ongoing support and maintenance for web, mobile and cloud systems: monitoring, fixes, updates and upgrades, handled by a dedicated engineering team.

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IT Support and Maintenance Services

Software maintenance and support services

What our IT support and maintenance covers:

Software maintenance

Software maintenance

Fixing bugs, applying updates and adding improvements based on user feedback.

Network maintenance

Network maintenance

Keeping your network infrastructure secure and reliable.

Software troubleshooting

Software troubleshooting

Finding and fixing the cause of software issues quickly.

Data backup and recovery

Data backup and recovery

Regular backups and a clear recovery process for your critical data.

Security updates

Security updates

Applying security updates and patches before known vulnerabilities can be exploited.

Proactive maintenance

Proactive maintenance

Regular health checks and maintenance to prevent issues before they occur.

Software maintenance

Software maintenance

Fixing bugs, applying updates and adding improvements based on user feedback.

Network maintenance

Network maintenance

Keeping your network infrastructure secure and reliable.

Software troubleshooting

Software troubleshooting

Finding and fixing the cause of software issues quickly.

Data backup and recovery

Data backup and recovery

Regular backups and a clear recovery process for your critical data.

Security updates

Security updates

Applying security updates and patches before known vulnerabilities can be exploited.

Proactive maintenance

Proactive maintenance

Regular health checks and maintenance to prevent issues before they occur.

Software upgrade services by Go Wombat

Outdated software brings security vulnerabilities, slower performance and compatibility issues. Our software upgrade services keep your applications up to date and working as they should.

Contact us to plan an upgrade of your software.

Tell us about your project
Software upgrade services by Go Wombat

Why choose Go Wombat for IT support and maintenance

What you get when Go Wombat supports and maintains your systems.

24/7 monitoring

Continuous monitoring and bug fixing to reduce the risk of downtime.

24/7 monitoring

Tailored support plans

Support plans matched to your business needs and IT setup.

Tailored support plans

Scalability

Support that scales as your business and IT infrastructure grow.

Scalability

Security focus

Security updates and monitoring to protect your data against threats.

Security focus

Dedicated support team

A dedicated team of engineers who know your system and handle its support and maintenance.

Dedicated support team

Applications we support and maintain

  • Web apps

  • Database apps

  • Mobile apps

  • Cloud apps and SaaS

  • IoT apps

  • AR/VR/MR apps

Benefits of maintenance and support services

What you gain from regular software upgrades, maintenance and IT support.

  • Enhanced performance

    Enhanced performance

    Upgrades can improve system performance and efficiency.

  • Security reinforcement

    Security reinforcement

    The latest security patches and updates protect you against new cyber threats.

  • Improved efficiency

    Improved efficiency

    Regular maintenance and troubleshooting keep your IT infrastructure fast and stable.

  • Compatibility assurance

    Compatibility assurance

    Your software keeps working with new hardware and other applications.

  • Cost-saving

    Cost-saving

    Preventive maintenance reduces unexpected IT costs.

  • Less firefighting

    Less firefighting

    Your team spends less time on incidents and more time on the product.

We provide software maintenance and support for

Startups

Small, medium businesses

Large enterprises

IT support and maintenance solutions for different industries

We support and maintain software for companies in these industries, among others.

Manufacturing & Logistics
Manufacturing & Logistics
Travel & Hospitality
Travel & Hospitality
Oil & Gas
Oil & Gas
Healthcare & Wellness
Healthcare & Wellness
Marketing & Advertising
Marketing & Advertising
Human Resources
Human Resources

Let’s discuss your support and maintenance needs

Book a free consultation to discuss the support, maintenance or upgrades your software needs.

Tell us about your project
Ready for Reliable IT Support? Contact Go Wombat Today!

IT support and maintenance use cases

Case studies from projects we have supported.

The Right Five

January 2022 - April 2022

The Right Five is a SaaS product for startup hiring. At the time of our project (2022), it was aimed at B2B tech startups that needed to hire sales staff; the company now offers Pathfinder, an assessment that filters out candidates who lack a startup mindset. Users (HR managers or companies) sign up and send candidates a unique link, similar to a Google Doc link. The link opens the assessment, so every candidate gets the same questions. Candidates answer a series of questions, and a scoring algorithm calculates their points. Managers see the overall results, skill levels, and other indicators for each candidate in their dashboard. This automates the first stage of hiring, and the company interviews only the top five candidates for a position.

More about The Right Five
The Right Five

Cultural Calculator

Culture management platform

Human Resources, Business Consulting

March 2021 - Ongoing

United Kingdom

The Cultural Calculator is a business management software which empowers businesses to lead, track and manage workplace culture at scale. The web-based platform turns a company’s target culture into feedback tools. It combines team pulse surveys with an end-to-end personal development feedback system to produce business intelligence. Data is visualised for every team level, so each team can see its cultural strengths and the problems that need its attention.

More about Cultural Calculator
Cultural Calculator

Viggo

Hotel management system

December 2016 - Ongoing

Viggo's smart hotel solution for AndroidTV devices lets guests contact hotel staff, order room service, explore hotel amenities, make reservations, and watch their favourite content. Viggo BV, based in Amsterdam, provides this Smart Hotel TV system to hotels worldwide. Hotel administrators can customise the information shown on the TVs in specific rooms, so each guest gets tailored content.

More about Viggo
Viggo
See more cases

IT support and maintenance service FAQs

Software support means helping users keep their software working. It covers issues with product usage, hardware, software, servers and electronic components. At Go Wombat, we provide support remotely through several channels.

IT maintenance means changing the software and hardware themselves: adapting products to new environments, fixing bugs and system errors, and adding new functions. Support helps people use the system; maintenance keeps the system itself in line with changing needs.

Bug fixing, software updates, security patches and enhancements. Typical tasks include fixing glitches, updating outdated features and making the software compatible with new hardware or operating systems.

The ISO/IEC 14764 standard defines four types of software maintenance:

  1. Corrective maintenance: fixing bugs and other faults found in the software.

  2. Adaptive maintenance: keeping the software working when its environment changes, for example new regulations, platforms or technologies.

  3. Perfective maintenance: improving functionality, performance or user experience.

  4. Preventive maintenance: finding and fixing latent faults before they cause failures.

Support keeps IT systems running. It gives users timely help with technical issues, reduces downtime and helps organisations adapt when their technology changes.

We apply security updates regularly and monitor systems proactively to protect your data.

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