Software maintenance
Fixing bugs, applying updates and adding improvements based on user feedback.
IT Support and Maintenance Services
Ongoing support and maintenance for web, mobile and cloud systems: monitoring, fixes, updates and upgrades, handled by a dedicated engineering team.
Software maintenance and support services
What our IT support and maintenance covers:
Network maintenance
Keeping your network infrastructure secure and reliable.
Software troubleshooting
Finding and fixing the cause of software issues quickly.
Data backup and recovery
Regular backups and a clear recovery process for your critical data.
Security updates
Applying security updates and patches before known vulnerabilities can be exploited.
Proactive maintenance
Regular health checks and maintenance to prevent issues before they occur.
Software maintenance
Fixing bugs, applying updates and adding improvements based on user feedback.
Network maintenance
Keeping your network infrastructure secure and reliable.
Software troubleshooting
Finding and fixing the cause of software issues quickly.
Data backup and recovery
Regular backups and a clear recovery process for your critical data.
Security updates
Applying security updates and patches before known vulnerabilities can be exploited.
Proactive maintenance
Regular health checks and maintenance to prevent issues before they occur.
Software upgrade services by Go Wombat
Outdated software brings security vulnerabilities, slower performance and compatibility issues. Our software upgrade services keep your applications up to date and working as they should.
Contact us to plan an upgrade of your software.
Why choose Go Wombat for IT support and maintenance
What you get when Go Wombat supports and maintains your systems.
24/7 monitoring
Continuous monitoring and bug fixing to reduce the risk of downtime.
Tailored support plans
Support plans matched to your business needs and IT setup.
Scalability
Support that scales as your business and IT infrastructure grow.
Security focus
Security updates and monitoring to protect your data against threats.
Dedicated support team
A dedicated team of engineers who know your system and handle its support and maintenance.
Applications we support and maintain
Web apps
Database apps
Mobile apps
Cloud apps and SaaS
IoT apps
AR/VR/MR apps
Benefits of maintenance and support services
What you gain from regular software upgrades, maintenance and IT support.
Enhanced performance
Upgrades can improve system performance and efficiency.
Security reinforcement
The latest security patches and updates protect you against new cyber threats.
Improved efficiency
Regular maintenance and troubleshooting keep your IT infrastructure fast and stable.
Compatibility assurance
Your software keeps working with new hardware and other applications.
Cost-saving
Preventive maintenance reduces unexpected IT costs.
Less firefighting
Your team spends less time on incidents and more time on the product.
We provide software maintenance and support for
Startups
Small, medium businesses
Large enterprises
IT support and maintenance solutions for different industries
We support and maintain software for companies in these industries, among others.
Let’s discuss your support and maintenance needs
Book a free consultation to discuss the support, maintenance or upgrades your software needs.
IT support and maintenance use cases
Case studies from projects we have supported.
The Right Five
Human Resources
January 2022 - April 2022
United Kingdom
The Right Five is a SaaS product for startup hiring. At the time of our project (2022), it was aimed at B2B tech startups that needed to hire sales staff; the company now offers Pathfinder, an assessment that filters out candidates who lack a startup mindset. Users (HR managers or companies) sign up and send candidates a unique link, similar to a Google Doc link. The link opens the assessment, so every candidate gets the same questions. Candidates answer a series of questions, and a scoring algorithm calculates their points. Managers see the overall results, skill levels, and other indicators for each candidate in their dashboard. This automates the first stage of hiring, and the company interviews only the top five candidates for a position.
Cultural Calculator
Culture management platform
Human Resources, Business Consulting
March 2021 - Ongoing
United Kingdom
The Cultural Calculator is a business management software which empowers businesses to lead, track and manage workplace culture at scale. The web-based platform turns a company’s target culture into feedback tools. It combines team pulse surveys with an end-to-end personal development feedback system to produce business intelligence. Data is visualised for every team level, so each team can see its cultural strengths and the problems that need its attention.
Viggo
Hotel management system
Travel & Hospitality
December 2016 - Ongoing
Israel
Viggo's smart hotel solution for AndroidTV devices lets guests contact hotel staff, order room service, explore hotel amenities, make reservations, and watch their favourite content. Viggo BV, based in Amsterdam, provides this Smart Hotel TV system to hotels worldwide. Hotel administrators can customise the information shown on the TVs in specific rooms, so each guest gets tailored content.
IT support and maintenance service FAQs
Software support means helping users keep their software working. It covers issues with product usage, hardware, software, servers and electronic components. At Go Wombat, we provide support remotely through several channels.
IT maintenance means changing the software and hardware themselves: adapting products to new environments, fixing bugs and system errors, and adding new functions. Support helps people use the system; maintenance keeps the system itself in line with changing needs.
Bug fixing, software updates, security patches and enhancements. Typical tasks include fixing glitches, updating outdated features and making the software compatible with new hardware or operating systems.
The ISO/IEC 14764 standard defines four types of software maintenance:
Corrective maintenance: fixing bugs and other faults found in the software.
Adaptive maintenance: keeping the software working when its environment changes, for example new regulations, platforms or technologies.
Perfective maintenance: improving functionality, performance or user experience.
Preventive maintenance: finding and fixing latent faults before they cause failures.
Support keeps IT systems running. It gives users timely help with technical issues, reduces downtime and helps organisations adapt when their technology changes.
We apply security updates regularly and monitor systems proactively to protect your data.
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