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Custom CRM Software Development Services

Build CRM software around your sales, dealer and customer workflows. Connect your existing tools and data, automate hand-offs and give teams the reporting they need. Explore our Demco CRM case study, then discuss your users, integrations and project requirements.

Discuss your CRM project

Full-service custom CRM software development

As a custom CRM software development company, Go Wombat builds customer relationship management platforms fully tailored to our clients’ requirements.

Discovery phase and business analysis

If you are not sure which features your CRM needs, we start with a discovery phase and business analysis: we define the functionality it must have and produce a detailed blueprint for the project.

Custom CRM development

Our developers build CRMs from scratch for NGOs, SaaS platforms and service businesses. We build only the modules you need and connect them to your analytics tools and other systems.

Data migration

A CRM can hold tens of thousands of records. When you upgrade your CRM or servers, we move your data from the old system to the new one, with checks to make sure no records are lost.

CRM implementation and integration

We implement the CRM and connect it to your sales platforms, marketing tools and the rest of your stack.

App creation and CRM automation

We build mobile apps on top of existing CRM software and automate routine CRM processes, so your team spends less time on admin and more time with clients.

Maintenance and support

We maintain and support the CRMs we build: our engineers keep the system running well, fix issues and add improvements as your business needs change.

Types of CRM integration

Types of CRM integration

  • Email
  • Phone
  • Social Media
  • Marketing Automation
  • Collaboration
  • Ecommerce
  • Accounting and ERP

Third-party services integrations

  • Google Workspace
  • Shopify
  • Slack
  • Stripe
  • Meta
  • SurveyMonkey
  • Mailchimp
  • Talkdesk
  • And more...

Custom CRM applications for different industries

We build CRMs for companies in many industries. Some examples:

Manufacturing & Logistics
Manufacturing & Logistics

Use customer demand forecasts from the CRM to adjust your production plans.

Travel & hospitality
Travel & hospitality

Track guest preferences and use them to improve each stay.

Oil & gas
Oil & gas

We automate and optimise client-facing workflows for upstream and downstream companies.

Marketing & advertising
Marketing & advertising

Manage customer data across channels and control who sees which content and when.

Human resources
Human resources

Manage recruiting, onboarding, benefits and training in one platform built for your organisation.

Healthcare & many more
Healthcare & many more

Keep track of appointments and medical records. We also build CRMs for service providers in other fields.

Custom CRM software solutions

Whatever features, number of users and deployment channels you need, we build the CRM around them. Typical modules:

Management dashboards

Give sales representatives, account managers and customer success teams one place to track leads, deals and client relationships.

Smart lead and sales funnels

We configure lead stages, qualification rules and hand-offs around your sales process, from first contact to sales-qualified lead and closed deal.

Reporting and monitoring tools

The CRM collects and analyses sales and marketing data and presents it in reports your team can use.

Document generation

Generate estimates, service agreements and other contracts as downloadable PDFs directly from the CRM.

Benefits of custom CRM development services

A custom CRM helps you manage existing client relationships and follow up on prospects.

Because it is built around their work, sales, marketing and customer service teams adapt to it quickly, and automated processes make the customer journey simpler.

Start building your custom CRM
Benefits of custom CRM development services

Reasons why your business needs a custom CRM

With a custom CRM, you can:

  • Keep track of current customers as well as new leads across multiple channels

    Keep track of current customers as well as new leads across multiple channels

  • Get the right information to the right customers at the right time

    Get the right information to the right customers at the right time

  • Easily train your employees in its use, as it’s made specifically for your business

    Easily train your employees in its use, as it’s made specifically for your business

  • Keep data safer, as you’ll choose the security mechanisms you want to apply

    Keep data safer, as you’ll choose the security mechanisms you want to apply

  • Scale the system as your business grows

    Scale the system as your business grows

  • Stay organised as you follow up on prospective customers

    Stay organised as you follow up on prospective customers

Our custom CRM development services

We cover the full range of services: business analysis, solutions architecture, backend and frontend development, product launch, and maintenance and support.

See more services
  • Discovery Phase/Business Analysis

    Discovery Phase/Business Analysis

  • Web Applications Development

    Web Applications Development

  • Mobile Applications Development

    Mobile Applications Development

  • Cybersecurity and Data Protection

    Cybersecurity and Data Protection

See more services

Go Wombat’s custom CRM development

We follow the standard steps of the software development life cycle (SDLC). From your side, the process looks like this:

Go Wombat’s custom CRM development

Cost of custom CRM software

The cost depends on how many features the CRM needs and how complex they are. Tell us your requirements, and our specialists will give you a budget estimate.

Cost of custom CRM software

Let’s discuss your CRM project

Building a CRM in-house is a heavy load for a team that has not built one before, and off-the-shelf products often have limitations you cannot change.

Go Wombat builds custom CRMs for healthcare facilities, logistics companies and other service providers. Contact us to discuss your project.

Tell us about your project
Need a custom CRM software development company?

Custom CRM software development services FAQs

CRM stands for customer relationship management and “customised” means the software product is built to specifically suit a particular company’s needs.

It automates the processes you use to manage relationships with existing clients and prospects.

Common types are:

  • Operational – used for automating processes

  • Analytical – used for gathering and analysing data to identify trends

  • Collaborative – focused on improving communication between teams and breaking down information silos

It follows the standard software development life cycle (SDLC).

At Go Wombat, once you’ve done an introductory call and signed an NDA, we start with the discovery phase/business analysis, then move on to prototyping, design and development, software testing, launch, and maintenance and support.

Yes, if you manage a lot of information about prospects and clients and off-the-shelf CRMs do not fit your processes.

Tell us about your idea and requirements. If we are a good match, our team builds the CRM and keeps you updated throughout the project.

Let’s scope your CRM

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