Manufacturing & Logistics
Use customer demand forecasts from the CRM to adjust your production plans.
Custom CRM Software Development Services
Build CRM software around your sales, dealer and customer workflows. Connect your existing tools and data, automate hand-offs and give teams the reporting they need. Explore our Demco CRM case study, then discuss your users, integrations and project requirements.
Full-service custom CRM software development
As a custom CRM software development company, Go Wombat builds customer relationship management platforms fully tailored to our clients’ requirements.
Discovery phase and business analysis
If you are not sure which features your CRM needs, we start with a discovery phase and business analysis: we define the functionality it must have and produce a detailed blueprint for the project.
Custom CRM development
Our developers build CRMs from scratch for NGOs, SaaS platforms and service businesses. We build only the modules you need and connect them to your analytics tools and other systems.
Data migration
A CRM can hold tens of thousands of records. When you upgrade your CRM or servers, we move your data from the old system to the new one, with checks to make sure no records are lost.
CRM implementation and integration
We implement the CRM and connect it to your sales platforms, marketing tools and the rest of your stack.
App creation and CRM automation
We build mobile apps on top of existing CRM software and automate routine CRM processes, so your team spends less time on admin and more time with clients.
Maintenance and support
We maintain and support the CRMs we build: our engineers keep the system running well, fix issues and add improvements as your business needs change.
Types of CRM integration
- Phone
- Social Media
- Marketing Automation
- Collaboration
- Ecommerce
- Accounting and ERP
Third-party services integrations
Google Workspace
Shopify
Slack
Stripe
Meta
SurveyMonkey
Mailchimp
Talkdesk- And more...
Custom CRM applications for different industries
We build CRMs for companies in many industries. Some examples:
Travel & hospitality
Track guest preferences and use them to improve each stay.
Oil & gas
We automate and optimise client-facing workflows for upstream and downstream companies.
Marketing & advertising
Manage customer data across channels and control who sees which content and when.
Human resources
Manage recruiting, onboarding, benefits and training in one platform built for your organisation.
Healthcare & many more
Keep track of appointments and medical records. We also build CRMs for service providers in other fields.
Custom CRM software solutions
Whatever features, number of users and deployment channels you need, we build the CRM around them. Typical modules:
Management dashboards
Give sales representatives, account managers and customer success teams one place to track leads, deals and client relationships.
Smart lead and sales funnels
We configure lead stages, qualification rules and hand-offs around your sales process, from first contact to sales-qualified lead and closed deal.
Reporting and monitoring tools
The CRM collects and analyses sales and marketing data and presents it in reports your team can use.
Document generation
Generate estimates, service agreements and other contracts as downloadable PDFs directly from the CRM.
Benefits of custom CRM development services
A custom CRM helps you manage existing client relationships and follow up on prospects.
Because it is built around their work, sales, marketing and customer service teams adapt to it quickly, and automated processes make the customer journey simpler.
Reasons why your business needs a custom CRM
With a custom CRM, you can:
Keep track of current customers as well as new leads across multiple channels
Get the right information to the right customers at the right time
Easily train your employees in its use, as it’s made specifically for your business
Keep data safer, as you’ll choose the security mechanisms you want to apply
Scale the system as your business grows
Stay organised as you follow up on prospective customers
Our custom CRM development services
We cover the full range of services: business analysis, solutions architecture, backend and frontend development, product launch, and maintenance and support.
Discovery Phase/Business Analysis
Web Applications Development
Mobile Applications Development
Cybersecurity and Data Protection
Go Wombat’s custom CRM development
We follow the standard steps of the software development life cycle (SDLC). From your side, the process looks like this:
Cost of custom CRM software
The cost depends on how many features the CRM needs and how complex they are. Tell us your requirements, and our specialists will give you a budget estimate.
Custom CRM development case studies
CRM projects we have delivered.
Demco
Manufacturing, Agriculture
March 2020 - Ongoing
USA
Demco is a large equipment manufacturer in the US. It produces agricultural equipment, semi-trailers, trailer components and RV towing products. Go Wombat built a CRM system that improved communication between Demco, its dealers and their customers. Demco already used an ERP system for internal business processes, but not for the interaction between dealers and customers.
Hellasgarden
Rental management system
Travel & Hospitality, Entertainment
November 2018 - February 2021
Sweden
Hellasgarden is a rental management system designed to streamline the rental process for ski and skating equipment. This comprehensive system allows customers to effortlessly book their equipment online, ensuring that all reservations are prepaid. The platform also enables the company to efficiently manage bookings, track upcoming orders, monitor equipment availability, and generate detailed reports. Guests benefit from the convenience of booking and paying for their rentals online, enhancing their overall experience.
Epsilon
Healthcare management solution
Health & Wellness
August 2022 - Ongoing
Sweden
Alfa eCare’s Epsilon system lets healthcare professionals document, record, digitally sign and plan medications. It is designed for private and community home care, special housing and home healthcare. After authorisation, service employees can use the system, including the mobile app, to see user information and their planned list of visits. Alfa eCare is a Swedish provider of digital healthcare solutions that address rising costs, growing demands and the complexity of running multiple systems. It works with municipalities, regions and private contractors across Sweden and the Nordics, in areas such as social services, clinics and regional care.
Let’s discuss your CRM project
Building a CRM in-house is a heavy load for a team that has not built one before, and off-the-shelf products often have limitations you cannot change.
Go Wombat builds custom CRMs for healthcare facilities, logistics companies and other service providers. Contact us to discuss your project.
Custom CRM software development services FAQs
CRM stands for customer relationship management and “customised” means the software product is built to specifically suit a particular company’s needs.
It automates the processes you use to manage relationships with existing clients and prospects.
Common types are:
Operational – used for automating processes
Analytical – used for gathering and analysing data to identify trends
Collaborative – focused on improving communication between teams and breaking down information silos
It follows the standard software development life cycle (SDLC).
At Go Wombat, once you’ve done an introductory call and signed an NDA, we start with the discovery phase/business analysis, then move on to prototyping, design and development, software testing, launch, and maintenance and support.
Yes, if you manage a lot of information about prospects and clients and off-the-shelf CRMs do not fit your processes.
Tell us about your idea and requirements. If we are a good match, our team builds the CRM and keeps you updated throughout the project.
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